Introduction

According to Crossfuse, ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. ServiceNow is a cloud-based information technology service management (ITSM) tool that has workflow automation capabilities.

I remember how confused I was when I came across the definition of the ServiceNow platform. Even with prior years of experience in tech, it all seemed strange. My tutor had to explain in detail, over and over before it began to make sense. And even after, I still got "lost in my instance" now and then.

Terms

In Crossfuse's definition, some terms were used that might not be so clear at first glance. A few of them are explained below:

• Cloud-based: ServiceNow's services are stored/managed online and delivered via the internet.

• Workflow: the sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.

• Streamline: design or provide a form that presents very little resistance to a flow of air or water, increasing speed and ease of movement.

• Automation: a term for technology applications where human input is minimized.

• Enterprise organizations: a large business that has the size and resources to dominate a specific market and is characterized by having high revenue and many employees.

  - Oxford dictionary, IBM, UserTesting

So in simple terms:

ServiceNow is a platform with services that are stored online and delivered via the internet which enables large businesses to improve their operational efficiencies by designing a form that increases the speed of tasks carried out regularly and minimizing human input.